Go to Privacy Policy or Shipping and Refund Policy
PRIVACY POLICY
This Privacy Policy describes how Old’s Cooler collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our online store.
1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.
Contact & Shipping Information: Name, billing address, shipping address, email address, and phone number.
Payment Information: Payment card details (processed securely through our third-party payment gateways; we do not store your raw credit card data).
Device Information: IP address, web browser type, time zone, and cookie data to help us load the Site accurately for you and perform analytics.
2. How We Use Your Personal Information
We use your personal information to provide our services and products to you, which includes:
Processing payments, arranging for shipping, and providing you with invoices and/or order confirmations.
Communicating with you regarding your orders (especially for custom designs and specifications)
Screening our orders for potential risk or fraud.
Providing you with information or advertising relating to our products or services, when in line with the preferences you have shared with us.
3. Sharing Your Personal Information
We share your Personal Information with trusted third-party service providers (processors) to help us operate our store:
E-commerce Platform: We use WooCommerce to power our online store.
Payment Gateways & Carriers: We share data with secure payment processors and shipping carriers (like USPS, UPS, or FedEx) to fulfill your orders.
NO SALE OF DATA: Pursuant to the Minnesota Consumer Data Privacy Act (MCDPA) and federal rules, we do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.
4. Cookies and Tracking Technologies
We use cookies to improve your browsing experience and analyze our website traffic. You can manage or disable cookies through your browser settings; however, disabling cookies may affect your ability to use certain features of our Site.
5. Your Rights and Choices
Depending on where you reside, you may have certain rights regarding your personal data, including the right to:
Request access to the personal data we hold about you.
Request that we correct or update any inaccurate personal information.
Request that we delete your personal information.
Opt-out of receiving promotional emails from us at any time by clicking the “unsubscribe” link. To exercise any of these rights, please contact us at Contact Form.
6. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.
7. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
8. Changes to this Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
SHIPPING & REFUND POLICY
At Old’s Cooler, we want to make your shopping experience as smooth as possible. Below is a quick summary of how we handle shipping and returns for our standard and custom-made products.
1. Shipping Policy
Processing Time (Standard Items): In-stock apparel and accessories are processed and shipped within 1-5 business days.
Processing Time (Custom Mats & Custom Apparel): Because custom products are made to order just for you, they require extra care and production time. Custom orders generally take 7-14 Days to produce before they are shipped. We will keep you updated via email during the process.
Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order.
2. Return & Refund Policy
We want you to love your purchase. Our return policy differs depending on whether you bought a standard item or a custom-designed product:
Standard Items (Stock Apparel & Accessories): If you are not satisfied with a standard, non-custom item, you may return or exchange it within 7 days of delivery. Items must be unworn, unwashed, and in their original packaging. The buyer is responsible for return shipping costs
Custom & Bespoke Items (Custom Mats & Personalized Gear): Because custom products are designed and manufactured specifically to match your personal vintage BMX builds and specifications, all custom sales are final. We cannot accept returns or exchanges on custom items.
Damaged or Defective Items: If any product (standard or custom) arrives damaged, defective, or with a printing error on our part, please contact us within 7 days of delivery Contact us via any of the communication channels on the page with photos of the issue. We will gladly send a replacement or issue a full refund.