FREQUENTLY ASKED QUESTIONS (FAQ)
GENERAL & PRODUCTS
What is Old’s Cooler?
Old’s Cooler is an online store dedicated to the golden era of 1980s BMX. We create and curate retro-themed apparel, home decor, and lifestyle accessories designed for those of us who grew up riding these little bikes and still carry that passion today.
Can you make a mat to match my specific vintage BMX bike?
Yes! That is one of our favorite things to do. We can design custom mats and apparel tailored to complement the exact colors, decals, and style of your personal vintage BMX builds.
Do you sell vintage BMX bikes, frames, or parts?
No, we do not sell bicycle parts, frames, or components. Instead, we focus on the lifestyle and culture around classic BMX, offering t-shirts, custom mats, and retro goods that help you celebrate your love for the 80s scene in your home and wardrobe.
CUSTOM ORDERS
Can you make a mat to match my specific vintage BMX bike?
Yes! That is one of our favorite things to do. We can design custom mats and apparel tailored to complement the exact colors, decals, and style of your personal vintage BMX builds.
How do I place a custom order?
It’s simple! You can place an order for the custom product in our store and contact us directly via the contact form, the message section of your user account, or our social media channels. Send us a message with the details of your bike, and if possible, a few high-quality photos. We will work with you on the design to make sure it coordinates beautifully with your ride.
How long do custom orders take to produce?
Because custom mats and personalized gear are made specifically for you, they require extra care. Production typically takes about 7-14 days before your order is ready to ship. We will keep you updated throughout the process.
SHIPPING & RETURNS
Where do you ship from?
All of our orders are shipped from USA.
What is your return policy for standard items?
For non-custom items (like our stock t-shirts), we accept returns or exchanges within 7 days of delivery, as long as the items are unworn, unwashed, and in their original packaging. The buyer is responsible for return shipping costs.
Can I return or exchange a custom-made product?
Because custom and bespoke items (like personalized mats) are manufactured specifically based on your unique color and design requests, all custom sales are final and cannot be returned or exchanged.
What if my order arrives damaged or incorrect?
If any item (standard or custom) arrives damaged, defective, or with a printing error on our part, please contact us within 7 days at Contact Form or the message section of your user account with a photo of the product. We will gladly send a replacement or issue a full refund to make it right.